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User experience
Users come to Frontierz to take part in learning sessions, talk to AI Fellows, and review their own progress. Their workspace shows these activities, without Studio, Company Settings, the Connectors Library, or administration tables. This page helps you understand the experience of the people you support.
User areas
| Area | What users do there |
|---|---|
| Home | View a greeting, a progress summary, and the next session or accessible AI Fellows. |
| Your Journey | Hover for Continue your Learning Path (browse the active path and open the next session) or View your Progress Report (every assigned path, badges, certificates, and saved practice feedback). |
| Your Fellow | Start a general conversation with the assigned AI Fellow outside a specific session. Your Fellow can also help the user open a Learning Path or granted AI Fellow they already have access to. |
| Session | Complete objectives in a structured Learning Path conversation. |
| Profile | Update personal information, manage sign-in methods, and switch the active Learning Path when several are available. |
On a tablet or computer, new accounts can see a one-time tour the first time they open Home. Learners walk through the Fellow card, the next session when it is on the page, Your Journey, and Help. Studio users walk through the Fellow card, Studio, Company Settings, and Help. Skip or Done ends it. View as User does not start the learner tour. From user detail, Actions → Show Onboarding Again runs the tour on that person's next Home visit.
The AI Journey view shows the active Learning Path, ordered sessions, and progress in a single screen.
The profile page is where users update personal details, manage sign-in methods under Security, and switch between active Learning Paths when more than one is assigned. When two-factor authentication is on and the user has a passkey, the two-factor screen offers Use passkey next to the authenticator code.
During a live session
Users can speak to the AI Fellow, interrupt it, mute themselves, open Chat to read the conversation, review previous chats, and use camera, screen sharing, or typing when those options are enabled. Depending on the capabilities configured for the AI Fellow or Learning Path, the AI Fellow may also share a text snippet, an interactive widget, or an illustrative image in Chat, draw a diagram on the shared whiteboard, or trigger a brief celebration. Camera and screen sharing also require the user's permission.
In a Learning Path session, the objectives panel shows what the user is working toward. The AI Fellow marks objectives complete during the conversation when the user demonstrates them.
Previous chats
Users can open a previous conversation as a text thread, send a follow-up message, or select Continue in a call to resume it by voice. Starting a fresh call does not automatically continue a specific previous conversation.
Voice recovery
When Frontierz cannot access the microphone, users see Microphone needed with Retry, Refresh devices, and, where text chat is available, Continue with text chat.
Connection failures show Connection issue. The dialog offers Retry or Reload page based on the problem. When a corporate firewall, VPN, or security gateway may be blocking voice, the user can select View technical details and send that information to their IT team.
